FAQs

How to choose the right product for my pet?

Choosing the right product for your furry friend depends on a few key factors. We recommend considering your pet's species, age, size, breed, and any specific needs or sensitivities.

To help you find the perfect match:

Use our website navigation: Simply follow the guides at the top of the page to select your pet type (cat or dog), product category (like treats, health supplies, or grooming), and then filter by specific need.
Read product descriptions: Each product page provides detailed information about its benefits and ingredients.
Consult your vet: For health-specific concerns, we always recommend consulting your veterinarian for personalized advice.

How should I use these product?

Usage instructions are always provided on the product's label and packaging, so please be sure to read them carefully first.

As a general guide:

Treats & Supplements: Follow the recommended feeding guidelines based on your pet's weight.
Grooming Supplies: Please refer to the usage instructions on the packaging.

If you have any questions about a specific product's usage that aren't covered on the label, please don't hesitate to contact our Customer Service Team for assistance.

Do these products truly benefit the health of my cat or dog?

Absolutely. We are as passionate about your pet's health and well-being as you are. We carefully select our products by focusing on premium ingredients and positive feedback from pet owners. It is our mission to be your most trusted partner in keeping your pet happy and healthy.

How long does it take to receive my order after I place it?

We strive to get your order to you as quickly as possible. Generally, it takes about 3-7 days for processing and shipping within the continental US. You will receive a tracking number as soon as your order is on its way.

Please note that delivery times may vary slightly depending on your location and any unforeseen carrier delays. If your order does not arrive within this timeframe, please contact our Customer Service Team for support.

Do you ship internationally?

At the moment, we primarily ship within the US. However, we're always looking to expand our reach. If you're interested in international shipping, feel free to drop us a line, and we'll see what we can do.

What if my order arrives damaged or incomplete?

We're really sorry to hear that! If the item arrives damaged or defective, you can request a refund or replacement through "Your Orders" by providing an image that shows the item and its defects.Please contact our customer support team within 7 days of receiving it. We'll work with you to resolve the issue.

What is your return policy for products?

Our mission is to bring health and happiness to people and their pets. If you or your pet are not completely satisfied, please feel free to contact us. We will promptly process a refund or replacement for you. Our Customer Care Team is happy to address any questions, comments, or concerns you may have. Please reach us at:
crittercorner@jcjusttry.com

Can I get a refund if my pet has an allergic reaction to the product?

We are very sorry to hear that your pet has had an allergic reaction. In this case, please contact us with detailed information, and we will work with you to determine the best solution, which may include a refund or replacement.

How should I store these products to keep them fresh?

To keep our treats fresh and delicious, store them in a cool, dry place away from direct sunlight. Make sure the packaging is sealed properly after each use. If you have any treats left over, you can also transfer them to an airtight container for added protection.

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